Answer
What records should a cafe keep about customer harassment?
Checked 18 October 2026.
Keep a written third party harassment policy, a risk assessment of where harassment could happen, a record of who was briefed and when, and an incident log noting what happened and what you did. Acas says to record why any step you skipped was not reasonable for your business.
Official sources: GOV.UK timeline, EHRC checklist.
If you want the documents
The pack includes the incident log and the record sheet for skipped steps. Template pack, not legal advice.
Customer Harassment Duty Pack, with a free sample on the page. Not legal, tax or security advice.