Does the new harassment duty cover harassment by customers?

From 30 October 2026, employers must not permit the harassment of their employees by third parties, which includes customers, clients and delivery drivers. The Employment Rights Act 2025 also requires employers to take all reasonable steps to prevent sexual harassment. Write down the steps you take.

Official sources: GOV.UK timeline.

If you want the documents

The pack gives a pub, cafe or shop a policy, risk assessment, briefing and incident log. Template pack, not legal advice.

Customer Harassment Duty Pack, with a free sample on the page. Not legal, tax or security advice.